Q: How do I find my driver at the airport or port?

A: Your chauffeur will be waiting at the arrivals hall or the pier holding a sign with your name or the Olea Transfers logo. We will also send you the driver’s contact details via WhatsApp or SMS prior to your arrival.

Q: What happens if my flight or ferry is delayed?

A: We monitor all arrival times in real-time. Your driver will adjust the pickup time accordingly at no extra cost, ensuring that someone is there for you whenever you arrive.

Q: Are your prices fixed or per person?

A: All our prices are per vehicle and fixed at the time of booking. There are no hidden fees, and the price includes luggage, taxes, and any necessary child seats (upon request).

Q: Do you provide child seats?

A: Yes, safety is our priority. We provide infant, baby, and booster seats free of charge. Please make sure to specify the age and number of children during your booking.

Q: How far in advance should I book my transfer?

A: We recommend booking at least 24 hours in advance to guarantee availability. However, for last-minute requests, you can contact us via WhatsApp and we will do our best to accommodate you.

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